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June 10, 2020

Why SME’s Should Consider Outsourcing Their IT

Having an in-house IT resource used to be considered the norm in businesses of all sizes.  This could range from a fully staffed and trained department to one support tech who’s a job it was to set up new equipment and troubleshoot and problems.

In today’s economy, IT is increasingly being outsourced to a specialist IT support provider who can manage your IT needs remotely.

If you are wondering whether your should be outsourcing your, read on for some of the reasons IT might make sense for your business.

Staffing Costs Are Reduced

IT professionals are skilled individuals who command a good salary that reflects their skill set.  Paying a recruitments consultant, staff salary costs, benefits, and training are all a big expense for an SME.

Your in-house IT team will need to keep their training and certifications up to date too, which is an ongoing expense.

A modern company needs more than just someone to keep their computers up and running.  Telephony, software, cybersecurity, and business continuity are all important aspects of your IT infrastructure and each one of these will need an expert to run it.  Recruiting for each of these aspects will cost an incredible amount of money.  Outsourcing allows you to control costs by only paying for what is agreed in your contract, with a reliable service level agreement.

By outsourcing your IT to a dedicated company, the onus is on them to recruit, pay, and train staff so you always have access to the very best people.

Employees Can Concentrate On Core Business Activities

In very small businesses, IT tasks are often given to those employees that are considered to be ‘good with computers’ and that person becomes the de facto IT department, despite being employed for another reason.  This might work for a while but it is unfair to that employee, who needs to focus on their actual job.  You are giving them a level of responsibility they are not trained for and if they make a mistake, it would be unfair for them to be blamed for it.

There will come a point in your business development where their skills in IT just aren’t enough to cover the needs of the business.

Support An In House Resource With Outsourcing

Businesses are now often opting for a hybrid approach to IT outsourcing which sees them keep a limited amount of technical support in-house but supported by an external company.

Typically, in-house support is responsible for planning and coordinating the outsourcing company and rely on them to ensure business continuity, project roll out and complicated break/fix issues that cannot be dealt with in the house.

Final thoughts

As you can see, there are a number of benefits to outsourcing the IT function of your company. More and more businesses are outsourcing areas of their business including payroll, management accounting, and marketing.   However, it’s not suitable for everyone, you need to look closely at your business needs and select the right option for you, whether that’s an in house team, fully outsourced, or a combination of both.

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Michael Veazey


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