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154 Time Management for eCommerce with David Aggiss Part 2 of 2

The great thing about running an Amazon business is the freedom it allows in your personal life. You can go on holiday as you want and you can take a day off as needed. You set your own schedule and make your own deadlines. That also creates one of the more difficult aspects of your job as an Amazon seller, time management. Today on the show we have David Aggiss and we’ll be discussing time management techniques when you’re running an online business.

Time Management for eCommerce

If you are first starting out, the challenge is finding enough time to work on your business. You have your full-time job, maybe a spouse and children, then your Amazon business on top of that. It’s going to lead to some late nights and long days. That’s the struggle of it. It’s important to set aside time-blocks for specific tasks. If you start working without this, you’ll end up working on a number of things and accomplishing nothing.

Customer service is a daily task. You’re probably going to be in Seller Central a lot anyway, which is a good thing so you can respond to customer questions and other issues as they arise. Once a week, you want to look at your listings. See if there is any way to improve them. You should take a look at your PPC and keywords to make sure they are performing how you want.

Time Management when Expanding Your Business

Expanding your business is an evening job. If you are looking to research new product lines or find new suppliers, make sure you have a few weeks available where you can put in some serious evening hours. You’re going to have to work everyday with emails back and forth with your suppliers, especially if they’re in China. Unless you can get on a Skype call, this process could take a week or more because of the time difference.

Skype is recommended to help speed up this exchange. However, keep in mind that if you’re looking into several suppliers, that Skype could get overwhelming. It is easier to maintain all the information if you limit it to email since that has understood, built-in limitations. Also, you will have a record of everything discussed.

Outsourcing

If you find that you don’t have the time to handle everything that you need, consider outsourcing. Be aware of what your strengths and weaknesses are. Focus on your strengths, outsource your weaknesses.

If you are making enough money from your Amazon business that you can afford to outsource, then you are probably pretty proficient at the day-to-day Amazon tasks. Then you’ll want to continue to handle those. If your background is in web design, then build your website yourself.

If, however, you don’t know the first thing about building a website and you have no idea how to work on social media, outsource those. Chances are you can find someone that will do it better and faster. If a task is going to take you a week, but someone who is an expert can do it in a day, pay them to do it. The task will get done several days soon and you now have that week to work on something you’re an expert in.

Focus Management

While time management is important, focus management is as well. Like I said before, you have the freedom to make your own schedule, but you don’t have a boss to keep you on track. It’s easy to lose focus and let your business suffer because of it. You have to keep in mind why you want to run your own business. Whether it’s to have a luxury house, nice cars, or to simply spend more time with your family. Whatever it is, whether it changes over time, always remember that and let it be your motivation to stay focused.

148 Building a Brand with Manuel Becvar Part 2 of 3

Building a Brand Off-Amazon

As we discussed in the previous episode, building a brand away from Amazon is a very good idea.

Amazon owns you and your listing. They control everything. They can suspend your account at anytime. If you sell exclusively on Amazon, that puts you in a difficult situation. It’s a good idea to have multiple selling channels. That way, if any one goes down for whatever reason, you have other sources of income. Amazon only accounts for about 20 – 30% of Manuel’s income. Now, if something happens to his Amazon account, it wouldn’t shut down his business.

Another reason for building a brand is that Amazon is a race to the bottom on pricing. If you come up with a new product, in a couple months a lot of sellers have copied it and now everyone is lowering prices to get sales. If you have your own ecommerce site or wholesale, you can dictate the prices as long.

Off-Amazon Sales Channel

When building a brand, there are several options when it comes to other sales channels. There is jet.com where you can signup to be a third-party seller. Wal-Mart recently bought them for $3.3 billion. You can also sign up to be a third party seller on walmart.com. When it comes to these these third-party selling routes, it’s important to bear in mind that it may take awhile to be ungated. For those in the UK, you can use tesco.com. The downside to these platforms is that you are still a third-party that is subject to Wal-Mart or Jet or Tesco, etc.

Shopify

The best security would be owning the platform with Shopify. That way you control everything. It takes a lot more work than with Amazon as you don’t have the benefit of them shipping everything. However, the big issue is getting traffic. You can always find people on Amazon, but getting them to come to your site takes work, like all aspects of building a brand.

You have to work on SEO in order to be found. One strategy is to go to other sites where your target audience is. You can find forums or go to Reddit and talk to people that are interested in your category. For example, Manuel is selling VR products so he goes to a Reddit forum about VR and talks to people about a new headset Samsung is releasing. This can drive traffic to your Shopify store which will help your Google rank.

Ads are another way to boost rank and drive traffic. Google or Bing as are effective. You can use Facebook ads for conversion and email signup; not so much for selling products.

It can be more expensive and it takes a lot of work. But if you have good content, good SEO and traffic you can easily rank on page 1 or 2 of Google. That is building a brand that has visibility on the most powerful website on the planet: Google. 

147 Social Media Strategy with Manuel Becvar Part 1 of 3

Importance of a Social Media Strategy

Today on the show we have Manuel Becvar of Import Dojo. As Will Tjernlund mentioned during his interview, Amazon wants to increase their own private label operation. As Amazon become a larger competitor, you’ll want to establish your brand off-Amazon. Once you have a strong audience, this will not only help you sell more on Amazon, but give you the leverage you need if you wanted to sell on other channels. An important step to this, is creating a social media strategy.

There are differing opinions on social media. Some people say it’s a complete waste of time while others say it’s the cornerstone of their business. Social media can be a huge driver of traffic for your listings. When creating a brand, it’s important not to overlook the critical component that is social media.

Return on Investment

It’s understandable that people may think that social media is a complete waste of time. You’re not going to get instant results. You won’t see anything in a couple months. However, if you stick with your social media strategy, and keep building your social media presence, you will start to see in impact in a year or two. Manuel Becvar doesn’t run PPC ads anymore because of the success of the success of his social media platform. Now he can take the money he would have spent on ads, and use it on continuing to build on social media, and put it into his products.

You will have to invest in your social media. Whether that’s you putting in time, or paying someone to do it. Either way you decide to do it will still be beneficial. Even if you’re paying someone to put out content every week, you will still make more from sales than you would have if you put that money into ads.

Immediate ROI

If you’re creating a brand, then you might not have the audience for it to make much difference. However, you can always outsource it. There are sites, like Famebit, that will bring you together with influencers. These are people have have very large following on social media. You write up a campaign and get offers from different people. They will then review your product and send it out to there tens of thousands of followers. This can drive 2000 – 3000 people to your Amazon listings. Manuel Bacvar estimates that this led to 60 -70 additional sales in the first week. Well worth the $500 he spent on it because he wouldn’t have gotten that kind of return with PPC.

You could even contact them directly. If you go on social media and look up people that have a large audience and send them a message. This will let you target those that would buy your product.

Long Term Approach

As much as we all love to get a quick turnaround on our investments, you have to understand that your social media strategy takes time. Again, you can outsource this if you’d like. You can hire people to run your social media accounts and they will post new content weekly and maintain it.

There are a few techniques you or your VA can do to help grow your audience. The first step, obviously, is to post regular content. You need to be posting at least once a week on most platforms. Go onto other accounts that target the same audience to post similar content and follow their followers. The idea is that once you follow them, they will look at your content and will be more likely to follow you since they are already following a similar account.

Finding Your Audience

When planning your social media strategy, it’s important to target the right people. One way to do that is to target people that have purchased your products. This way you know they are interested in the category you’re selling in.

Manuel has grown his mailing list to over 800 subscribers in 2 ½ years. It’s very simple. As we all know, we need to put information in the packaging. This way we can encourage buyers to leave a review on Amazon, or to contact us, rather than Amazon, if they have an issue. Manuel goes a bit further and offers an additional 6 month warranty if they signup for his newsletter. His products are all coffee based. So now he has over 800 people that he can market to, who are also willing to buy coffee related products. Keep in mind that it doesn’t have to be a warranty. If you sell kitchen supplies you could offer a recipe ebook. You could simply offer a discount on their next purchase if they subscribe.

Google Trends and Facebook Ads

You can use Google Trends to help you build an audience as part of your social media strategy. You can look up your keywords and find out where they are popular. Then you can buy Facebook ads targeting those locations. So if you’re looking up hiking and you find that people in Manchester search hiking a lot, you can buy Facebook ads targeting Manchester.

Facebook ads are really good at building your audience and a following. They are effective if the user doesn’t have to buy something right away. So they aren’t useful for directing people to your Amazon listing, but if you direct them to your site and have great content, then they will be more likely to buy your product.

127 Why Email is Killing Your Amazon Business

Today, I want to talk to you about focus and your use of your time. Everyone in this business seems to go through this same things: overwhelm. I did a whole series on this that you can find here:

  1. #73 Overcoming Amazon Overwhelm – Part 1
  2. #74 Overcoming Amazon Overwhelm – Part 2 – Energy
  3. #75 Prioritising Tasks – Overcoming Amazon Overwhelm Part – 3

However, today I want to talk about the biggest time-suck in your life, which is email. Email is one of those things that seems like a productive use of your time, and if you worked in a corporate environment, or still do, you can relate to this. Email is one of the most common things in everybody’s life. For many people it’s the first thing you do in the morning.  You go through your email with your coffee when you wake up. If this is you, STOP.

Take Control of Your Agenda

If the first thing that you do in the morning is work on emails, whose agenda are you following for your time? Not yours. I’d say it’s being set by the people that have emailed you which could be anyone.

If you think that your boss or your clients won’t be understanding, then maybe, you can prioritise them and only them by filtering your inbox. Though, I’m not entirely convinced that you have to respond to them by 9 am. However, if you do, them schedule a time for that rather than react to the email coming in.

Chances are though, you could get away with answering emails twice a day. 11 am is usually early enough for most emails; then again at 4 pm. If this makes you uncomfortable and you’re worried you may miss something important, put it in your signature. Let them know that you don’t read emails often and offer an alternative way of contacting you if it can’t wait. Let them know that they can contact you on your mobile. Now, don’t put your mobile number in the email. The people that will need to contact you via mobile with have it. You don’t want to get a bunch of random calls throughout your day. That would defeat the purpose.

The purpose is to take control of your time. By limiting your time spent on email and limiting who has access to your attention, you are able to plan your day as you see fit rather than being bombarded by random conversations that make it impossible to focus.

Limit Social Media

Another thing that people do is check Facebook obsessively. Personally, despite have a lot of Facebook friends because of the podcast, I don’t get on Facebook much. Giving credit to Tim Ferriss of the 4-Hour-Workweek, we don’t increase productivity by adding things but rather by removing them.

What this Means for Your Amazon Business

The number one productivity killer is email. If you are letting it take over your life, stop right there. If you are looking for a specific email, say from a supplier, that will help move your business forward, then order your inbox by the “From” field rather than “Date”. That way you can look for a specific person rather than being saturated with all the emails you have received recently.

Another time-trap with email is when you are trying to compose a message to go out. Obviously, you have to go into an email system to do this and then get sucked into your inbox. What I have begun to do is draft the email outside of the system. I will go into notes or notepad and compose it there.

If you are going to be sending similar emails to different people then make sure you are using templates. This does two things. It creates a standardized process so your are simply doing copy, paste, send, rather than typing it up every time. It also keeps you off the email system. So you pull up the template, then dump it into the email system rather than spending too much time in your email.

Don’t Use You Inbox as a To-Do List

Some people use their inbox as a to-do. Their messages are a list of task to be done. If that’s you, don’t feel bad, we’ve all been there. Instead, make a separate list. During your scheduled email time, make a list of what needs to be done. Use the previous day’s emails to create your to-do list for today.

Take Control

Schedule time to check your email and never make it the first thing you do. Have your own set of priorities that you need to work on that will move your business forward.

I have one space left if you are looking for a mentor and are serious about building a business. Go to http://amazingfba.com/mentoring if you’re interested.

#80 How to prep for Amazon UK with Greg Jones – Part 2

What are the major freight paperwork and how do we overcome those?

If you are using a courier or one of the freight professionals, they do all that for you. You don’t have to worry about the various paperwork, custom claims, etc. This is a skill these guys have been working on for years, they can do it better and more efficiently than you, so let them do it. UPS is around £11 per shipment for customs clearance. DHL is right around there as are most of the others. Since you’re importing the product, most of the paperwork is done by the exporter and you’ll end up with the VAT and the duty. Both of these are calculate off the commercial invoice.

One thing the Chinese like to do to be nice, is send the shipment as samples. If they are a sample, that’s fine. However, if you’re shipment is 500 units, that clearly isn’t a sample. At some point, the guys at HMRC are going to catch on and you may end up with penalties as well as your future shipments getting more scrutiny causing delays.

You have a proper business, so you want to make sure you do things by the book. It may cost you more in duties, but you want to build your business on solid ground.

Another they offer is to lower the cost of the invoice to stay under a certain value at which point things become more complicated. Is that something to avoid as well?

At the end of the day you’re evading taxes, which simply put, is wrong. Also, if you get caught you may end up getting put on a list which will further delay you in the future. If one of the customs officials gets to digging around and realizes your products are valued at more than what was declared, they will put you on a watchlist. Ongoing shipments will be inspected and paperwork will be scrutinized which will hold up your shipment.

Do you need to instruct your suppliers about commercial invoices or will that be checked by DHL or UPS?

A commercial invoice is just like any other invoice. It will detail the value of what your purchased, the goods you purchased, the delivery address, the importer on record’s address, and the commodity code. That is a global code that details what the product is classified as which you can find on the HMRC website. So when the shipment comes in they can charge import duties.

Is that something the Chinese supplier will automatically put on the invoice and get right?

Well… they’ll put it on the invoice. It may not always be right and there is no way of going back and saying this is wrong, so you’ll just have to double-check it and next time you order tell your supplier that they put the wrong commodity code on it. Which could save yourself some money since the import duties can vary depending on this code. It can range from 0-12% on top of VAT.

How is VAT calculated? Is it the value of the goods only? So if I have 500 units that cost $2 a piece, is VAT calculated on that $1000?

It is the commercial invoice value + freight + duty. VAT is calculated on the total of all three.

Is there anything else we need to get on the commercial invoice? Say I order a shipment, sent to your prep company, do I need to make sure all that is on the invoice and how do I communicate that to DHL or whoever?

It does need to be on there, but in Greg’s experience if doesn’t matter. It seems to be a daily battle with FedEx, or DHL trying to get the person on the commercial invoice or airway bill. It doesn’t matte who the consignee is, Greg seems to always get the bill sent to FBA Pep UK at his address. If you look at the paperwork that comes with it, it clearly states the correct customer but they seem to ignore that.

How do you handle that, when you get the invoice in stead of your customer?

It depends on the customer. Some will just pay it which is fine. Even though it’s FBA Prep UK on the bill, they can’t sort it out. The customer has to contact them and tell them that they will accept that invoice.

The biggest takeaway seems to be that it’s best to just use a freight forwarder or use your courier and make sure that your name and the company name is on the paperwork.

Those guys are the professionals. They are doing this day in and day out. Sure you can learn it, but that’s time better spend on your company and sourcing more profitable products.

Another thing you have to worry about is your EORI (Economic Operator Registration and Identification scheme) number. Which is a number supplied by the HMRC (Her Majesty’s Revenue and Customs). You can’t apply for one unless you have a shipment coming, and you can’t get your shipment into Europe until you have it. It takes about 3 or 4 days to get it, so as soon as your supplier gives you all the detail on when the shipment is coming from, where it’s going to land, the size of it, the vessel number, take that information and you can apply for your EORI number online.

Small samples should be ok, your couriers can take care of it. Once you start getting bigger shipments coming in, you’ll want to get your own number. It simply for statistical purposes of what come in and goes out of Europe.

On a side not, outsourcing is vital! It’s a waste of time trying to do everything yourself. Some of the simpler tasks, or task that need expertise can be outsourced freeing you up to focus on growing your business. Here is just one example:

This is a 15×15 grid of everything that needs to be done with products. This is why you shouldn’t order 15 different things from AliExpress and why you need help with prep.

For more ambitious sellers what are the biggest challenges when trying to scale up?

What about people who want to import a lot of one product?

Factoring time scales. If your coming by air now, you’re looking at 7-10 days from China to yours or your prep company’s hands. As you scale up you’ll have to start coming by sea which is about 35 days from China to the UK. Then the ship has to be unpacked which is another 5 days. It’s about 40 days from the time the supplier delivers it to the time you take delivery. Obviously, this is something you have to consider. If you’re doing you analysis to determine when you will need more product, you’ll have to add another 30-40 days onto that or risk running out by the time the ship arrives.

If you’re used to doing your own prep, as you scale up the deliveries will get bigger. You’ll start getting them in pallets rather than loose boxes. If you plan on continuing to do it at home, you have to consider how you’re going to offload the truck. It’s no longer going to be a van or small truck, it’ll be coming in artics so access becomes an issue. Also, you have to request a truck with a taillift if you don’t have a forklift. That will cost another £40.

What about those who want to go from a few SKUs to say 10 or 20 but not a huge quantity of each one?

This is common with things like pencils. Where you have one type of product, but 5 or 10 variations. i.e. different colors which Amazon treats as completely different products. Having the product description on the boxes is a huge help. That way if there is a problem with a particular SKU, it’s easier to identify which ones they are without having to open every box.

Whether you’re ordering 500 unit of one product, or 50 units of 10, the challenges are the same. Where the challenges would come and the cost would rise, is if your importing products from different suppliers. Now, there are services that will consolidate for you. You can have four or five different suppliers send everything to these consolidation warehouses. They will consolidate those and export them as one shipment saving you money.

What do you see coming up in the Prep side of Amazon as a problem?

Amazon will start requesting detailed contents of boxes. You can do it now, as an option, and in the US they have started requiring it. Usually if it happens in the US it will happen in the UK. So you will have to communicate that with your supplies to be more clear about what’s in each box especially of you ship directly. They will also requiring packing notes, so when they open the box, they know what’s in it to speed things up on their end.

Brexit will likely have an impact on shipping in Europe.

Amazon announce recently that they will have an air fleet of about 40 planes to ship products themselves. It’s unknown if freight will change much since it’s a fairly stable and established system. However, Amazon will likely try to takeover that.

How can people get hold of you?

Facebook Group
Email: g[email protected]
FBAPrepUK.com

1

67 Ryan Bredemeyer of Hello Profit Part 2

What are the other numbers people make mistakes on? What things to people go wrong on and how can they go right?

Promotion services

There are a lot of great services out there to handle promotions, but one major mistake is failing to calculate the cost of those promotions. It might sound like a great idea to give away another 10 units until you factor in the cost of that. It’s important to get those numbers in front of you because that is a lot of money.

Weigh your reasoning for doing that. Is it important to show Amazon that continued sales velocity? Do you want to hit 1000 reviews? Is that really important? For Ryan, he has goals outside of Hello Profit and Amazon. He wants to help others. By taking a look at his numbers and not just throwing money away to be the big seller, it helps him reach those goals.

Conversion Rates

It’s a very important element of selling on Amazon that is underrated and not talked about so much. Ryan was talking with another seller that had been working with Amazon for about a year that didn’t know what unit session percentage was or where to find it.

What this is, is the ratio of people that visit your page (sessions) to the number of units that those people  purchase (unit session percentage)

This number is very important to Amazon. Amazon has very limited amount of space to devote to ads and they spend actual money on you promoting products on Facebook and other places.

So it’s in their best interest to promote products that will convert. So will they choose product A that maybe 1 out of 5 times someone that visits that page, will buy the product. Or, product B that gets 1 sale out of 10? Amazon wants the higher converting product because that means they will make more money of the sales.

Whenever Ryan got his unit session percentage up, he noticed a lot more traffic to his ASIN because Amazon started promoting that product more.

Is there a magic number of conversion percentage we should hit?

There probably isn’t a magic number but Ryan suspects that it varies by category. For instance, in beauty, shoppers will more likely comparison shop. So they will look at several different items before choosing, therefore conversion rates will be lower. Unlike hammers which shoppers will likely buy the first one they come to.

On a side note, Ryan was getting around 30% in home improvement, which is really good. Sometimes up to 40%. However, if you’re getting 20%, that’s still very good. If you’re in the teens, still probably above average. However, if you’re below 10%, it’s probably a sign there is an issue with your listing.

With unit session percentage, is it important to differentiate between units per session or orders per session? For instance, if someone buys 10 units in a single order, that gives 10 units for one order

It seems to be units per session that matters. So if you sell 10 units in a single order, it’s 100% order session percentage,  but it’s it’s 1000% unit session percentage.

It’s unit sales that seem to drive Amazon. If Amazon can send an ad and get 2 units sold instead of 1, they get that 15% commision twice for the same ad. It is definitely in their interest to promote that product, so focus on units per session.

Refunds

Refunds often denote returns, and returns are not your friend. You will get listings, and even accounts, shut down if you have too high  a return rate.

Hello Profit has recently started tracking your refunds for you right on your merchant and product dashboard so you can see your rate of refund.

Now you can see if you are having a lot of refunds and can do something about it; check your customer feedback, reach out to them, interrupt that process somehow and contact the customer first instead of Amazon and give them their money back.

[When I had a product where a customer wasn’t happy, I contacted them and apologized. Refunded their money and let them keep the product. Now, that product probably had a 5-6% return rate, but Amazon showed less than 1% because instead of putting “Faulty product ” or whatever that option is called,,  as the reason for refund, I put “General adjustment”, which really means nothing]

Ryan brought up an example of his experience going the other way. He had a listing taken down because of returns. Once that happens, they start doing an investigation into your inventory which can take weeks. This is just as bad, if not worse than running out of inventory.

Customer order information

Hello Profit has not gotten into the automated email append world but it’s easy to find services for that, but HP makes it easy for you to do that on your own.

In HP you can pull up your entire customer list with all the information. You get the customer’s name, their real mailing address, and their phone number, and you can take that data to get their real email address.

It’s amazing what you can do with this. For example, you can look up which customers used a particular coupon code, get their email addresses and add them to Facebook as a custom audience. Then you can drive them to your ad. They’ll see recognize your product which will legitimize your company to them. Then when they click on it you can direct them to another item, or to review that item or anything.

This is data you can’t get directly from Amazon. You can download your order data from Amazon but it doesn’t give you the phone numbers, so you can use an email append service to find the real email. What you can do, and this is free, is download the customers that used a coupon code. You can get their Amazon encrypted email and write them that way and ask for a review.

What some of Ryan’s customers have done with this data, is look at seasonal items and find that they are very geographically located. The ASIN is very hot in Texas, California, and Florida. Then, they can go on Google and target those locations only and make a killing.

What top software tools do you use for Amazon selling?

Hello Profit

Jungle Scout (affiliate link)

Cynthia Stine – She helped Ryan get his account back up when they were shut down for image non-compliance. Her team turned him onto Canva. They convert your images to make sure they are Amazon compliant.

Time Doctor – To keep track of his VA team as they come up withnew products.

Asia Inspection – To inspect the products before they leave the factory.

Slack – For internal communications

Screenflow for Mac, or Camtasia for WIndows. Just a screen recorder for the tasks you don’t want to do so you can use it for training someone else.
What’s working well right now for you?

You can’t overinvest in your staff. They are doing the autopilot tasks. If they know that you love them, and that you care about them, and you give them praise, as well as some of your cash, they’ll love you back and you’ll be able to grow much better. Empower others so you don’t have to micromanage, and you can focus on growing your company.

What trends do you see happening on Amazon over the next 18 months?

I was listening to the co­creator of the Amazon marketplace and he was fielding this question about whether Amazon was just taking over the private label space. The bottom line is Amazon is going to keep growing and the marketplace, the third­party sellers, just does too well for Amazon to just take it over directly.

We’re essentially Jeff Bezos’s VAs. We’re doing the hard work to make Amazon grow into the biggest most well­-rounded inventory that the world has ever seen. Amazon is too large to be able to focus on a single product the way third party sellers can.

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#64 Outsourcing for Amazon – Part 1

Episode#64 Outsourcing – getting started (Big Picture)

Why?

1. Business moving ahead when I’m not manually working on it

2. Feels good!

3. Difference in earning power

4. Learning to delegate and manage

5.  Forces you to structure processes and clarify outcomes for processes

When?

1. Spare Cashflow

2. ASAP!

3. If you’re overwhelmed. Not by structure (what or how to do) but time famine and minutiae

4. Business getting stuck.

If you are getting stuck and overwhelmed, chances are you need more than VAs – you need a peer group and some input from others who have hit your problem and solved it. 

Best thing is a mastermind – there are many options, including the one I run ( more details here) – pick one and go for it, just be sure that you will get real input into your business though.

What?

1. “I should do this” list

2. Things that are blocking business from moving forward,e.g., getting shortlists of potential products; getting lists of potential suppliers; 

3. Tasks that are needed to keep business moving – eg customer service emails and/or calls; checking inventory levels; checking amazon ads spend etc. 

Where?Geography

2. Philippines $2-3 per hour va

3. Eastern Europe $3-5 oh va

4. India

5. USA

6. UK!

Who?

1. Students – $2-3+ an hour

2. Graduates with little experience $3+ an hour

3. Some experience ?

4. Specialists eg book keepers £30 ph Inc vat

5. Experts eg accountants £90 per hour Inc vat 

How?

Websites

1. www.Fiverr.com

2. www.Upwork.com

3. www.Onlinejobs.ph

How much?

See above

Notes of caution

1. Never use the new hire for mission critical tasks – try them out first !

2. Cost per completed task is the correct metric, not just cost/hour

3. Get people on board before you really need them!

4. Try, clarify, buy! : Try tasks before you buy someone in to do them! Clarify process first. Then buy in outsourcers.

However, the act of outsourcing forces you to  clarify your business’s  processes!

5. Eliminate before delegate eg foolish product research that doesn’t move business forward; excessive email. 

6. Automate before delegate eg jungle scout rather than VAs (affiliate link)

7. Beware of ONE anything! eg One VA doing all your customer service- who then disappears. One supplier who ups their prices, or whose products have Quality Control issues. 

8. Delegate don’t abdicate – you’re always responsible for your business and all its actions.

You’re responsible for clarifying the task or role and structuring work clearly.

You’re responsible for monitoring progress and correcting course if needed (praising good work and deftly criticising to get best results while maintaining relationships with good quality outsourcers) .

Keep an eye on all automated and delegated tasks. 

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