212 Amazon Outsourcing Tips from FreeeUp with Conner Gillivan Part 1 of 2
We have a fantastic guest today to talk about an interesting topic. It’s very important for us crazed over busy Amazon sellers to help with Amazon outsourcing. Today we welcome Conner Giillvin who has been an Amazon Seller since 2009. He is also the co-founder of Freeeup which is an Outsourcing company specifically for Amazon.
Gillivan’s background with Amazon
He has been working with his business partner, Nathan Hirsch, since 2009 when they first started selling on Amazon and going to college together. Nathan was the first one to learn about Amazon and see if there was an opportunity. The way that they started working together was by purchasing textbooks back from students and then listing them up on Amazon and figure out how to use this whole new marketplace that was online.
Creating the FreeeUp platform
They started to come up with their own ideas of what worked fast and we just didn’t love the process that Upwork’s freelancing platform was offering. They wanted there to be a pre-vetted system. One where you knew the person had the experience, was going to be a good fit for communication and could come into our business pretty quickly. That’s the reason why they created Freeeup.
Valuing your time
You as a business owner really need to figure out how to value your time. So, if you’re spending even an hour each day replying to emails… that’s an hour that you could be spending on something else which could be more beneficial to growing your Amazon business.
That’s something you always have to keep in the back your mind even if you’re just getting started at a certain point. You’re going to have to value your time at a different level because there’s going to be a lot of things that are going on, and a lot of processes to maintain.
FreeeUp vs. Upwork
It’s specifically for Amazon sellers. Freeeup started very centered around the Amazon world and just the eCommerce world in general. That continues to be where they’re expanding and trying to pull more clients into the business. They have a lot of experience hiring people with Amazon backgrounds so they kind of know what they‘re looking for and can be good for business owners.
The second reason is they are a lot faster than using Upwork or a freelancer platform like Fiverr. So with us, you can create a free account. You come into your account very quickly. You just fill out a form with only about 10 questions. Submit that to them and they make that available to all the Freelancers that are within the network. Within 24 hours you’re introduced to just one person that fits exactly who you’re looking for give us.
Why use FreeeUp Outsourcing
Maybe their problem is product research and they are having trouble looking for those products that are going to sell well. They might even have a little bit of an idea of what processes they would like to use, but it’s just not something they can have the time to do on a day-to-day basis. So they come to speak with us about what kind situation they are in. From there they just submit a ticket and they are introduced to a freelancer very quickly that fits their needs.
Outsourcing the right tasks
Amazon takes a good amount of knowledge of knowing how to create a listing on a detail page. If it’s a new listing you’re going to create it from scratch you want to have some knowledge of Amazon SEO. You’ll also be creating effective titles, and what to put in the description.
All these types of things are something that you could definitely hire someone for and get outsourced. Even if you’re just jumping on another ASIN and selling a product that someone else has already created.
Dealing with Chinese suppliers
Once you find a product that you like then would contact the supplier and start figuring out how you’re going to get that to the Amazon fulfillment center. As a new Amazon seller outsourcing to a freelancer who may already know the ins-and-outs when seeking out the right suppliers can be a great benefit. They would hire freelancers to kind of research the manufacturer’s website, get the contact information, and sometimes even gave them an email template to send out to them to try to initiate that conversation
Outsourcing for the experienced seller
This is really the critical point where you do want to start outsourcing some tasks. The first one that they would encourage these types of people to get off their plates is customer service. As you’re growing your Amazon business you’ll eventually start to get all those customer inquiries through email, and through the phone. You’ll also have returns to deal with. All these different types of things which can take several hours out of your day. This is not something that you should be spending your time on.
Properly training your people
Their recommendation and the way that they like to start to outsource things is to go through the processes yourself so you‘ll understand what’s working and what’s in line with Amazon’s policies. Do that for maybe a month to a couple months and write down a process. These type of situations, it’s best to get that all into some sort of document.
That makes it easy to share with others and use to get that person properly trained into that position, and make sure that you’re not hiring someone that will do whatever they want with your customer service. You’re putting them into your own systems, your own processes. So they can just merely handle it for you while you go in three other things.