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Adam Hudson

How Adam Hudson REALLY got to $1 million a year in Amazon sales - Free course on how you can duplicate his success.

Sounds like the usual Amazon FBA claim?  Well, this is different. Why? The "Reliable" strategy. Adam Hudson is a friendly but brutally honest Australian. He's outlawed Bullshit in his businesses. He gives the TRUTH of what works and what DOESN'T in Amazon.


  • FIND OUT  how Adam ACTUALLY built a business to $1 million/year

  • SAVE YOURSELF FROM BS -  what it's like to be in the Amazon business

  • LEARN WHY it's still a great opportunity -even in 2017


#40 Amazon Marketing Mastery Mini-Series: Niche Market (Part 1 of 7)

Show notes for Episode #40

Master Marketing Principles Mini Series: Part 1 of 7

Principle ONE: NICHE MARKET

Market=Buyers (Demand) and sellers (Supply)

They work in a Marketplace like Amazon

First thing is to find DEMAND

Understand the Buyers=Shoppers=Potential Customers

You need to define a PERSON and a PAIN (or PROBLEM)

PERSON implies Demographics eg age, gender, geography

PAIN implies Psychographics eg Personal Values, Motivation to Buy, Like Quality; Value low price etc.etc.

For example A 40-year old man who live in London

He wants to see clearly at night and not have to find batteries;

high Value: time, safety.

Competition (Sellers)

Look at competition through shoppers’ eyes –

They are looking for BENEFITS eg you can see clearly at night

Not FEATURES eg special lens on your light

So translate Features into Benefit

For example:

“Special NightVision (TM) Lens  – so you can see really clearly at nigh!

Rechargeable Battery XYZ type – so it will last for longer.

No more hunting for AAA batteries!”

Be a member of your target market if possible.

But then Ask  people (e.g., in person; survey; etc) to build up a picture of your ideal customer:
WHO are they? (PERSON) WHAT do they want? (PAIN)

Remember:

“Whoever understands your marketplace best, wins.”

 (Andre Chaperon of Autoresponder Madness)

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on yt sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask

 

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#39 Thinking like your Amazon Customer

Episode #39 Show Notes

This is another bigger-picture podcast. Yes, we all need to measure our numbers and do analysis. But always remember that any number is a measurement. Behind it is a customer’s actions and ultimately feelings!

It’s all about Your Customer:

1. their motivations to shop and buy

2. Emotions driving them: Inspiration (desire) or Desperation (solve a painful problem!)

3. Extrinsic motivation (other people) e.g. peer pressure vs. Intrinsic motivation (inner, personal reasons) e.g. desire, curiosity

4. They start with an image (or sound or feeling) in their mind

5.  THEN they try to find the words for that

6. Only then does the customer start to connect to your marketing with

Keywords.

Your customers are not searching for your product. They are searching for the image they have in their mind.

If your product image chimes with this (or is better), that’s when they will click on your listing (if the reviews etc. look right).

In order to show up in response to a search, though, you need to get your product showing. That means optimizing your listing for, and advertising for, keywords.

This is biggest area to explore.

Most customers are not expert. So the keywords your customers may use are NOT necessarily the “correct” or “logical” words especially if they are not very expert in that product type or area.

So think like a customer. Preferably actually BE a member of your target market.

Every week or month, search for products LIKE yours as if you are an ignorant but desperate customer!

You’ll stumble across important keywords to test out. Crucially, you’ll also be in touch with your customers’ mindset.

We’re aiming for a blend of your instinct & feel for your customers and the analysis of numbers.

Upcoming Guests on the show:

Greg Mercer of Jungle Scout (Product selection)

Will Tjernlund (Strategy)

Manuel Becvar of Import Dojo (China sourcing & Freight)

Mark Carpenter of Avalava (US Sales tax)

Penny Lowe of Wellington Consulting (Accountant)

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on yt sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask

#38 Amazon FBA Q & A Tuesday No. 1

Show Notes for #38 Q&A Tuesday No. 1

This is a brand new part of the Podcast, dedicated to answering questions raised in the Amazing FBA Facebook Group

Q1: Packaging your products

A1: Always ask your supplier to reinforce (priority order)

1. corners (where 3 sides meet) 2. edges  (where 2 sides meet) (3. sides is a bonus)

They won’t charge much more but won’t do it unless you ask. They work on wafer-thin margins but you shouldn’t!

Also ask for minimum 10% replacement packaging (to replace damaged packaging) to be sent along with your products to your warehouse in USA or to your home/office/warehouse in the UK (eg 500 units order, add 50 spare packaging boxes). 15%-20% is safer.

Q2: Has anyone used AMZTracker for reviews? How many reviews can I get from 50 coupons given away? How fast do reviews come?

A2: I’ve tried Snagshout (several promos), Tomoson (2 or 3 times) and AMZTracker (maybe 10-15 times!). I must say, AMZT is the cheapest/easiest and mostly the best. I’m wary of Amazon review clubs, so haven’t used them.

The simple answer is about 66%-70% so probably about 35 reviews from 50 giveaways.

Generally reviews should be mostly done within 2 weeks – many within a week.

Don’t get too obsessed with Review NUMBERS only; pay attention to the AVERAGE review (e.g. 4.8 stars) and the quality of individual reviews: plenty of detail is important now. Photos are good. Videos even better. AMZTracker seems to give good detailed reviews but the reviewers can be critical.

To ask your own question, join the Amazing FBA Facebook Group

Q3: Anyone fulfilling from the US to the UK?

A3: Broadly speaking – don’t! Get the Chinese (or US) suppliers to send directly to Amazon USA.

If you have inventory in the UK and want to send it to the USA as a test order, I’d use DHL or UPS.

BUT Air freight is often similar to or more than actual manufacture costs. Then you have duty, warehousing costs and Amazon inbound shipping to pay. So for anything over say 10-40 units (depending on size and weight of course), it’s probably cheaper and easier to go back to your Chinese supplier.

Q4: Is it worth using FBA Inspection’s photography service or is it better to use a proper professional photographer?

A4: I would personally use my product sample with the best pro photographer you can afford. I use Brian Cottam (and so have several members of this group, with great results).

I haven’t used FBA Inspection for product shots so I can’t speak from experience, but I would stick to using FBAI to just photograph any flaws with the product.

Also I would suggest getting someone in the same time zone or even similar area. A relationship with a great photographer is a crucial asset in your business. If you get a chance to meet them physically at least once, it’s a great bonus.

Q5: Do I need to be registered as a company or sole trader to set up my Amazon seller account? Do I need a reg business number?

A5: You can set up on Seller Central and change over from Sole Trader to company pretty easily.

I did this myself (although it was about 18 months ago or so).

The simplest path is to start off as a sole trader. If you don’t have much time or business experience, I recommend it.

However, setting up a company is simple and quick. I used Companies Made Simple  (as recommended by my accountant, Penny Lowe).

 The 3 bits of paperwork you’ll need to deal with after about 12-18 months are:

1. Annual Return (5 minute job max – easy)

2. Corporate tax return (involved- get an accountant to help)

3. Annual accounts (with Companies House) (also use an accountant).

This is more work than a personal tax return. However, you’ll probably need to use an accountant either way. AND you will be able to separate your business and personal tax situation, which is HIGHLY advisable!

This can wait till you’ve proven the market so don’t get stuck on this. But if you’re more serious/have more time/are putting more money in, I’d advise this route.

To ask your own question, join the Amazing FBA Facebook Group

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on yt sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask

2

#37 How Vision is the key to your Amazon Business

Episode #37 is a wide-ranging, 50,000 foot view of business. It is a mindset episode and not necessarily for beginners if you are finding it hard to focus on step by step actions. But it could be for you if you feel that you can’t see the wood for the trees!

Amazon is an amazing vehicle for achieving your business goals; but it is just a vehicle. Be prepared to use other vehicles (eg eBay, Shopify website) as appropriate. 

Long-term, you need to have a clear Vision of the life you want for yourself. And how your business is to serve that vision. 

Also you need to have clear financial goals e.g. income goals like £2000 a month personal income to replace the day job. By the way, personal pay (dividends if you are a company owner) is not the same as Profit! Which is not the same as Revenue (=Turnover=Sales) either!

But that is not the same as your “Reason Why” – for example, becoming financially independent; buying your mother a new home; sending your children to university; etc.

This gets you out of bed in the morning and keeps you motivated through the tough times. So it needs to be individual to you, real, and strong. And you need to remind yourself of it every day. 

Also be clear: as well as what your business will give you, what do you want to give? And most importantly, who do you want to help? (your customers).

Connect with your customers/clients! Find out what they want – then go get it for them!

If you take the same path to your goal as everyone else, it will be very crowded! This is so true for Amazon Private Labelling now. Ultimately don’t just try to follow an existing roadmap. Everyone is copying the obvious routes.

Instead, be your own cartographer – try to find uncharted territory and then create your own roadmap. This is the ultimate entrepreneur’s job! Be courageous and use your imagination and find your own routes to your ultimate goal. 

The clearer you are about why you’re in business – what you want to get out of it and what you want to give, who you are in business to help – the clearer that will be to your customers. 

Resources mentioned in the Podcast:
Survey Monkey for doing a survey of your customers (SO worthwhile, I wish I had done lots more and much earlier).  Surveys of up to 10 Questions are free.

André Chaperon’s Autoresponder Madness for really sophisticated Email Marketing (I’m just beginning to plot this out for my own business).  Not for beginners but fascinating and powerful. I’ll be exploring this over the coming months so I’ll let you know how it works out!

At least sign up for his email lists. Read every single one. (really!) And analyse what he’s doing. They are an education in themselves on marketing. Very clever stuff.

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on yt sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask

 

#36 Amazon currency conversion – Jenny Shao of Currencies Direct

Jenny Shao of Currencies Direct (affiliate link) has a deep background in the business of Foreign Currency Dealing. Handling Currencies is not a matter just for large firms or hedge funds – if you are UK based and sell in the USA or Europe,  it affects your Profits very directly and can make BIG differences!
Jenny talks us through the nuts & Bolts of saving money & time, and protecting yourself from currency fluctuations- or even benefitting from them. 

SHOW NOTES FOR EPISODE #36

Jenny Shao Interview:

What is Currencies Direct (affiliate link)? What do you do?

A Money service Provider.

What is a currency exchange as compared to a bank?

It’s very similar but more focusses on SME (Small and Medium Enterprises)

What are the main dangers/things to look for in currency exchanging?

Exchange rate inward and outward. To overcome these: 

-Use a collection account for inward payments

-Use a competitive rate for outward payments

Can you tell us more about collection accounts?

-Try to get a segregated account so your account is not put at risk if Amazon rejects other sellers

-You can autowithdraw regularly – but sometimes it’s best to leave the money in this account and convert it later to take advantage of FX movements

Is this okay with Amazon?
Yes Amazon, if pushed, will officially recommend Currencies Direct.

What are the main issues to look out for when paying Chinese suppliers?

In the time between when invoice is issued and payment due, exchange rate could have move significantly. To help, use forward contracts

What is a forward contract?
Lock in today’s exchange rate but do the actual payment at a later date.

What is Currency Direct’s Charging structure?

0.1% receiving fee, Conversion fee of 1-2%, and Transfer cost of £10.

How fast can you get payments from Amazon.com back to UK?

Next business day (click here for more details)

 How fast can you get USD from UK to Chinese suppliers?

Next business day from UK to US bank account. Then up to the bank to send the USD to Chinese suppliers.

Bigger picture questions:

What is the future for USD/GBP next 3-6 months?

The pound fell across the board yesterday, As it continued to fight an uphill battle against the impacts of a possible Brexit [British Exit from the European Union]. Whilst uncertainty about the outcome of the vote still lingers, the pound is struggling to find support, and continues to move lower. We can expect further volatility as we approach closer to the date.

How about the Euro?

Some may say that the pound was overvalued in 2015, particularly against the euro and to some extent the US dollar. The pound was driven up due to the complete lack of confidence in the euro zone and the decision by the Fed not to raise interest rates until late last year. This overvaluation caused UK exports to fall which in turn put pressure on the construction and manufacturing sectors. The Bank of England then had to change their stance and have been actively talking down the UK recovery, With the hope this would artificially drive standings value down and boost vast facet of our economy.

Jenny feels it is likely things will get worse before they get better and whilst the current trend won’t last forever, the key question is where we finally see the pound bottom out. Look to protect yourself against further losses

What is the Chinese economy outlook over the next year or so?

Beijing posted its slowest economic growth in a quarter century last year as it grappled with a tough transition away from dependence on heavy industries towards less labor intensive industries. This has benefited other countries such as Vietnam which has benefited from taking over low-level production from its giant neighbour.

The ADB’s flagship Asian development Outlook 2016 full full cost that China’s economy would grow at 6.5% this year and 6.3% next year.

As China focuses more on consumer driven growth they welcome sellers from abroad to provide buyers with more choices. This makes it even more important to manage your foreign exchange to better compete with domestic sellers [in China] and make the most of this growing market.

How do listeners find out more about Currencies Direct?

Just go to their website to set up a collection account: Currencies Direct (affiliate link)

Or email Jenny Direct: jenny.s@currenciesdirect.com

Do you have any parting words of advice?

Thinking of selling overseas? Have a look at your existing data [if any]. Use common sense – the advantages of the USA: same language and established buyers. Selling fashion? – try France!

Decide on country. Search their marketplaces like Amazon, eBay. How is the competition? Is their price very different from yours?  Are they providing a different variety of product?

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on yt sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask

1

#35 Amazon Sourcing – Big Picture Strategies with Peter Zapf of Global Sources (interview part 2 of 2)

 Peter Zapf of Global Sources has 15 years’ experience of sourcing from his hot seat in the action in Hong Kong.  He spoke with me at the end of March about all things China Sourcing related. In Episode 34, he discusses tactics. But in this half of the interview, he discusses some big picture strategies with huge implications. Required listening for the ambitious Amazon Entrepreneur!

SHOW NOTES FOR EPISODE #35

1)      Product strategies: 

a.       commoditized light vs. differentiated heavy 

Many people are using the same Criteria for product selection,  e.g., light, small, can be air freighted, etc.

The problem is that if everyone uses the same product criteria, you end up with huge competition.  Yes, they’re easy products to start with, but the space ends up crowded.

There is  nothing wrong with starting with RA (retail Arbitrage)  or commoditized products – it’s a great way to learn about importing, working with Chinese suppliers, creating a product listing, PPC (Pay Per Click) advertising etc.  It just doesn’t seem like a long term business to Peter.

If for example you choose large, heavy products, you have to use ocean shipping, which means there currently is a lot less competition.

You’ll order need to place a larger order to make the logistics make sense.  So there is more capital needed upfront and it is tied up for longer sitting on the ocean.

These are problems to solve but they are also barriers to entry.

  Your own design is the next step as an even bigger barrier to entry.

In retail Arbitrage, you’re competing for the buy box with the exact same product.

With private labelling, at least you are not competing for the buy box. But If the supplier designs the product, you are competing for ranking with essentially a commoditised product that others can sell.

Your design will protect you more from the competition if it is harder to copy. For example, a longer or thicker yoga mat is not a very hard difference to copy.  Often this depends on the amount of money you have or are prepared to invest.

If you need for example to use a designer, get regulatory compliance checks done, use lawyers and legal contracts with manufacturer, the supplier needs to make a new mould…this all adds to the cost and complexity and makes it harder to duplicate.

This then becomes more about how to minimize your upfront risk. Say if you create 8 new products, how can you set things up such that you only need 4 to succeed to break even, rather than say 5?

There was a famous example of a company called “Quirky” which went out of business recently.  They spent $400,000 ( http://www.theverge.com/2015/4/24/8488531/quirky-invention-powered-by-quirky) designing a blue tooth speaker – and then sold 30 units!!

Trademarking and Patent protection can be complex.

But Trademarking is much easier, faster and cheaper than patents. It might be that you can get a U.S. trademark something for a few hundred dollars. Worth checking with a company like Legal Zoom

How to minimize your risk/reduce costs

Think about reducing supply chain costs:

  Logistics:  use ocean shipping to improve your price competitiveness (or have more margin to put into advertising).

How can you fill a container to make the max use of the space?

Can you spend $200 to have the pallets of goods delivered from US port to an Amazon warehouse in California rather than $hundreds to go across the US?

Reducing supply chain costs by removing a step:

Flexport recently explained to Peter there are two options:

Option 1: Have freight forwarder take freight all the way to a specific Amazon warehouse (so set up on Seller Central BEFORE setting up freight from CHina) or

Option 2: Freight Forwarder will usually have own warehouse, so get it sent there rather than FBA Inspection etc. then on to the various Amazon Warehouses.

Ocean shipping: If Amazon asks you to send products to say 3 different USA warehouses, if you set that up before finalising your freight/shipping, you can get your supplier to break it into the right number of pre-packed pallets. This means your consignment won’t need reworking inthe USA.

This saves a step/time but also reduces costs: Your supplier is likely to do this at no/low cost.

Order quantity: Order large enough quantities to get a reduced price per unit and economies of scale in the supply chain.

Packaging – can you reduce the costs?

3)      China Suppliers competing with you on Amazon:

There are manufacturers already selling on Amazon. That’s the bad news. The good news is that most of them don’t always want to commit a lot of money and energy to it because they are used to getting paid upfront; on Amazon, they have to wait a longer time for their money! Also, they are not usually so good at listing copy and photos, custom service and the other marketing functions.

HOWEVER there are a lot of domestic China Private Label Sellers (not manufacturers) selling from China.

Peter has talked to them and they say their disadvantage is that they don’t understand consumer needs.

BUT they are very good at commoditized products e.g. Power Banks for mobile/cell phones. So be wary of commoditized products!

Some are creating their own brands and competing on price.

You advantage is understanding your local (national) consumers better, so you know what product changes are needed. To the extent you can take advantage of that, you have an advantage.

Knowing your own customers helps greatly with product selection.

Also you have native speaker language skills, knowledge of good product listings, photography etc.

4)     Differentiating your  products: 

Basically you may need to make some kind of upfront investment to really differentiate your product (time and/or money). Then the key becomes mitigating risk.

Here’s a possible strategy:

1. Crowdfunding- get a design then post it up in Kickstarter or Indiegogo. This validates the idea and you can get the money upfront for an initial production run.

2. Make sales on Amazon to prove product acceptance, margins, sales volume and customer response (reviews)

3. Sell to brick and mortar retailers, leveraging feedback from Amazon volume, revenues and reviews to convince the retailer it’s a great product.

Retailers will also need to know you can replenish inventory within say two weeks. So you would need local warehousing (as your supplier would probably need about 3 months to manufacture and deliver a new consignment of product if you are shipping by ocean).

Parting words:

Don’t let setbacks hold you back. Learn from them, then move on.

For example, an “incorrect” product selection can be frustrating.

But  you’ve still learnt so many skills: product research and selection, finding suppliers, communicating with suppliers, setting up supply chain, creating Amazon listings, PPC marketing, keywords etc., etc., etc. So you can take those skills and move on to the next product.

If looking for products, try Global Sources!

For more help with the sourcing process: go to www.smartchinasourcing.com, which is another website run by  Global Sources.

Global Sources is also running a Smart China Sourcing Summit co-located with their Hong Kong trade shows.  Danny McMillan will also be speaking there.  Information at http://www.globalsources.com/summit

There are many guest posts – look at the links to the authors and follow them, to get more info on particular topics.

For actionable tactics from this first half of this interview, go to Episode 34.

To ask Questions for Peter for his follow-up interview,  go to our Facebook Group.

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on yt sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask.

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on yt sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask.

1

#34 Amazon China Product Sourcing -Peter Zapf of Global Sources (part 1 of 2)

   This episode, #34, is the first of two parts of the interview with Peter Zapf of Global Sources. Peter has a huge background in working with Asian (mostly Chinese) suppliers and the whole supply chain. He has a fantastic ability to bring common sense and  simplicity to these complex issues.  

Show notes for Episode 34 (Tactics/Qs)

Peter has been working in Hong Kong for Global Sources for about 15 years.

Global sources has existed for about 40 years. It exists to help sellers/retailers find manufacturers and vice versa. They started off with magazines; since 1996, they have a website (http://www.globalsources.com); since the early 2000’s, they have run Trade shows twice a year (in April and October), in Hong Kong (http://www.globalsources.com/exhibitions).  They’re also running a Smart China Sourcing Summit for FBA sellers at their trade show (http://www.globalsources.com/summit)   

Tactical Qs (FB group) RECENT POLL/EMAIL & from recent FB group posts:

What are the pros and cons of using a sourcing agent?

The pros: often they will get you a lower price so they will pay for themselves.  And they provide feet on the ground.

Cons: Agents have a reputation for taking a cut from both sides – it could be an extra cost because you’re not going direct to factory.  Also, It’s an extra layer of communication which may be a hinderance, especially with a complex product.

Is travel to China, to source products, necessary to grow your business? 

Not really. Email and Skype work well for people starting out.

If you go Full time with your business, it’s very worth considering.

Travel “Lite” is to visit the Trade shows.

“Full” version is to go face to face and travel to meet the suppliers in the factory.

How do you work out what a “good” price is [for a product]?

The best thing is to get multiple quotes from different suppliers. Then go back to your preferred supplier and say “We’d love to work with you but can you match this price?”

However, low price is not the only factor! Consider also:

1. If you squeeze the price, the manufacturer will have to cut corners. This will lead to Quality Control (QC) issues. “You get what you pay for.”  Think about how you want to balance cost and quality. 

2. If you have say a 5% defect rate, that will lose any financial gains you make.

3.  If your product costs are about 25% of your Amazon selling price, a 10% rise in your buying costs only add about 2% to your selling price.

Other ways to save money than just product cost:

Ordering bigger quantities.

Going to directly to the factory vs. using an intermediary.

Using sea vs. air freight.

Shipping direct to Amazon warehouse vs. stopping somewhere in-between.

How your whole supply chain is set up is important for price.

How do you know if you are dealing with a factory rather than an intermediary?

Look at the Global Sources site and look at the Business Licence and see if it includes a word like “manufacturer”.  This works reasonably well in China.

But be aware they may manufacture some things but trade others!

The only way to really know if they manufacture your desired item, is to hire someone to visit the factory or do it yourself. (Compare name on business card, paperwork, factory itself, etc.)

Inspection and Quality Control (QC)- what are your basic recommendations?

It depends on the product but this works well for most categories.

1.    Get several samples. 

2.    Write down everything you don’t like about them.e.g. batteries don’t go in easily; doesn’t turn on; scratches, dents etc.

3. Make an objective list of QC criteria.

4.   Include this list with your Purchase Order. Your supplier may say “No, we can’t deliver at this level.” but it’s much better to know that up front!

5.   Make an initial payment of 30%. Never pay 100% at this point.

6.   Bring in a 3rd party inspector to do a Pre-Shipment Inspection. They should use your QC criteria from your Purchase Order (plus whatever you feel is also relevant).

7.  They will then send you an inspection report.

8. Only then, if you accept the shipment, do you release the remaining 70% of the funds.

By telling the supplier upfront that you’re having a 3rd party inspection done, you’ll get lower defects.  You are signaling to the supplier that you care about quality.

Inspection costs about 300 USD per man-day (for a 1st/2nd tier level Inspection company), and one man day is enough for a typical Amazon buyer shipment. 

How to set up the quality control level?

AQL (Acceptable Quality Limit) is the main [internationally standardised] way to set quality control level and the statistics depending on order size.

Define in your QC criteria if a  problem is =1. critical defect; or 2. major defect; or 3.  minor defect.

Minor=> customer won’t return product eg box folded wrong

Major=> product still works but customer may return

Critical=> product doesn’t really work.

Set how many critical/major/minor defects are allowed:

AQL level Big Box retailers use is 0/2.5/4 (critical defects/major defects/minor defects)

Higher quality: 0/1/2.5

A lot of shipments actually do not pass inspection but the buyer still okays the shipment the buyer may be okay with the minor defects and request improvement for the next shipment. 

Get advice on these topics from your inspection company. 

Overview of the inspection process in this multi-part article (Part 2 is my favorite): http://www.smartchinasourcing.com/home/china-product-quality/2485-managing-qc-inspectors-part-1-the-hiring-process.html 

Description of AQL here: http://www.smartchinasourcing.com/home/china-product-quality/354-back-to-basics-what-is-the-aql.html

How do you set an appropriate quality level? 

If the customer isn’t going to return the product, give negative reviews or negative feedback, then it’s probably fine. So that’s probably the main criterion for rejecting or accepting a batch.

This is another reason for not beating the supplier down too high on price!

Ocean Shipping

Do you recommend shipping insurance?

Like all insurance, it’s easy to get cover but it’s hard to get a payout if needed!

The actual probability of a loss is mathematically low. It comes down to risk tolerance.

If you can afford to lose the money, it’s may not be necessary. If it would bankrupt the company, that’s when to get insurance!

What is the cost difference between ocean and air freight?

There was a recent study on a product that was medium small sized, and they calculated a cost per unit of $6 by air and about $1 by ocean.

There are fixed port costs either end. A very broad rule of thumb is that above 150 kg or 3 cubic metres, sea shipping makes more sense. Also very bulky items need to go by sea (because of volumetric weight)

Customs clearance

How do you handle customs clearance at a US port? (also: What is the cost of customs clearance for sea shipping? How do you select a customs clearance agent for SS?)

Answer to all of these: let your freight forwarder handle it! Peter has talked to the folks at Flexport (based in the USA), but the industry is fragmented and there are many, many freight forwarders.

The Freight Forwarder will ask :

1.    Do you want

a. EXW (Ex works) (pick up straight from factory gates?) or 

b. FOB (Free On Board) (the supplier will get the products on board ship then the Freight Forwarder takes over)?

2. Where do you want it delivered to?

3. What are the dimensions and weight of the product?

They’ll handle port fees and inland freight fees. And they may or my not include duty in the quote but if not included in quote, and they will bill you for it.  When Sea shipping, always use a freight forwarder!

Do you need a freight forwarder for air freight?

Be clear about the difference between Air Freight or Air Courier service.  Here is a good article: http://www.thesourcingblog.com/air-freight-from-china-explained/

The latter is eg DHL, Fedex, UPS. [You may get away without a freight forwarder for this. I have several times. But it’s not foolproof- I also got burnt once! – Michael]

For air freight proper, you probably need a freight forwarder.  If in doubt – ask a freight forwarder if you need to use them!

Do you need a separate customs broker?

The Freight Forwarder will usually either have that in-house or have a relationship with one. So basically they take care of it.

When making initial contact with Chinese suppliers, should I act as if [I am] the buyer and have to OK prices with my boss?                     Peter doesn’t recommend starting a relationship with “untruths”! Mostly the reason for this is for price negotiations. That leads back to price vs. quality trade off (plus the time and aggravation spent on negotiating for small price differences)

If you do want to negotiate on price, you can focus on getting multiple quotes and then compare. (Traditional retailers also figure out the costs of materials and labour and add on margin for the supplier, but this is more complex)

Is it true that Chinese factories generally give you a price that is close to the cost of production?

It can be. Chinese factories often get their profit margin from the VAT rebate of say 9-17%.  If you are getting a good quote, the price can be close to cost – depends on how good your price is!

Any advice on Sourcing from US, UK and European Manufacturers?

This is not something that Global Sources focusses on although the issues may be mostly the same.

Is using a gmail address OK for contacting suppliers? (because of spam from would-be suppliers)

Suppliers are also getting more sophisticated – they will often look up you and your company in eg Linked-In. Good suppliers are capacity constrained. The new suppliers and ones that will work with anybody may not be the ones you want to work with!

To convince the good suppliers to work with you, you want to come across as well as possible (although some of the buyers from the larger retailers do use Gmail to avoid spam).

Try to have a company domain, a company website. Give background about you that sells you as a legitimate and experienced buyer or at least an experienced business person. 

NEXT EPISODE

In Episode #35, Peter gives his strategic big-picture thinking about how to develop a long-term sustainable Product business. Amazing thinking that I have not heard anywhere else. Stay tuned!

NEXT EPISODE

In Episode #35, Peter gives his strategic big-picture thinking about how to develop a long-term sustainable Product business. Amazing thinking that I have not heard anywhere else. Stay tuned!

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on your iDevice.

For Android listeners – Download the Stitcher Radio app (free) and search for “Amazing FBA Podcast.”  Or, if you have already downloaded a podcasting client, follow the directions in the next sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask.

#33 Amazon Entrepreneur – 3 Essential Character Qualities

This Episode, #33, is a quick “In-between-isode”. This is when I share some thoughts on the business while on the road.

SHOW NOTES FOR EPISODE #33

To be an Amazon Entrepreneur, you need more than just the right tactics, or even the right strategy. You need to develop the right mindset. But even more basic, you need to develop your fundamental personal qualities.

Get outside the “Amazon Bubble” – get other business people’s perspective. Also get outside the Startup world and get wisdom from the other people in your life.

The 3 main qualities you need are:

Courage- above all, to cope with uncertainty. There’s nothing wrong with having some certainty of income, but you need to deal with uncertainty. 

  • Amazon lowers the danger of launching a product type with no demand. And you can see competition.
  • It reduces uncertainty a great deal but it never eliminates it.
  • It also reduces but doesn’t eliminate risk
  • Confidence and self-belief are very powerful but it needs to be based on evidence!
  • Courage comes first- going for it before you have the evidence. You need to have a certain belief in yourself and in the business model.
  • Believe in your ability to become a great entrepreneur over time

Honesty- with your customers but above all with yourself.  Don’t delude yourself! Confront reality (again, courage is needed for this):

  • Read your reviews- is the product really liked by your customers?Don’t exaggerate one bad review! But notice trends
  • Look at the Amazon ads numbers- are they working?
  • Look at the costs and income – are you making profit? Don’t judge by a bad day or week, but look at the overall picture.
  • Above all, be guided by the numbers.

Wisdom – which is a very unsexy word for Entrepreneurs but crucial. This develops with experience and I think is the hardest quality to get. But long-term, probably the biggest differentiator between success and failure.

  • When is courage more needed? When is more action needed?
  • When do I have to accept that I can’t change something (e.g. the time it takes to make and deliver a product)
  • Get a sense of proportion. Is this one star review actually the end of the world?!
  • Remember common sense: if everyone else (your competition) is doing the exact same thing, will you stand out if you also copy them?
  • Learn “strategic quitting” (Seth Godin’s concept) : When should I abandon this product as unprofitable? When do I accept this Facebook ad campaign won’t make sales?  Should I tweak and test this campaign more or abandon it?

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on your iDevice.

For Android listeners – Download the Stitcher Radio app (free) and search for “Amazing FBA Podcast.”  Or, if you have already downloaded a podcasting client, follow the directions in the next sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask.

1

#32 Amazon Ads Specialist Danny McMillan- PART TWO of Interview

This Episode, #32, is the second half of an interview that was prompted by our very own Facebook members! They said in a survey that Amazon Ads were the area they most wanted expert help with. Danny McMillan, himself a member of the group, responded by giving many golden nuggets to our listeners.

To connect with Danny, click on these Links: Linkedin@dannymac1000 (Twitter); Facebook

LINKS TO DANNY’S SPREADSHEETS: click here

SEE DANNY’S DETAILED NOTES HERE

This is the SECOND of TWO episodes containing this interview.

The first Part of the interview is here

SHOW NOTES FOR EPISODE #32

RECAP OF DANNY’s RECOMMENDED SIMPLEST ACTION SUMMARY:

Week 1. 

Create first auto campaign. 

End week 1: Cut and paste keywords into Amazon and check for relevance ;add negative exact keywords to the campaign that don’t fit your product criteria. 

If needed, tweak product page (title and back end keywords) but be mindful that wholesale changes can / will affect rankings

Week 2: 

add second auto campaign with higher bids

Week 3: 

create a bridge to manual campaign. 

Weeks 4+:

Use 3rd party tools to gradually add keywords

WHAT TO DO WHEN YOUR SALES DROP OFF 

Mentality of patience is important. 

Manage your own psychology. 

Imagine that you are selling 10-20 units a day, then that drops off to 5-10. A day. 

The worst thing you can do is to raise the bid per keyword! 

What you should do is differentiate your product with more long tail keywords. 

If one keyword that gives you say 2000 searches/50% of your traffic gets more expensive, look for a group of say 5 keywords that as a whole gives 2000 searches. 

Don’t “just raise the keyword bid for a brief period”

It will never be brief. You and the other competition will bid the keyword up and up. Only Amazon wins from this! 

WEEK THREE OF YOUR AMAZON ADS SIMPLE STRATEGY 

Set up a manual campaign. 

Create a “bridge” to manual campaign with successful keywords. 

 Use same keywords in Manual campaign  as have proven effective in auto campaign BUT 

A. Reduce bid for those keywords IN auto campaign

B. Increase bid for those keywords  Manual campaign

for example

Keep “blue widget” in auto campaign with a 40 p bid. 

Put “blue widget” in manual campaign 

  1. As exact match at £1.00 bid
  2. As broad match at £0.70 bid

Gradually because of the lower bids Amazon will transfer the impressions to the manual campaign and away from the auto ones. 

A NOTE ON MATCH TYPES (by Michael )

There are three types of keyword matches that Amazon Ads offer. The difference is all about how precise the search term (keyword) that the customer types in the search bar and whether or not the advert will be shown.

An Exact match means that your advert shows only if the exact same keywords are put in by the customer.

An exact match keyword will generate fewer impressions (your ad will show up less often) but there should be a better match between the customer’s search and your product. So in theory, there should be a higher conversion rate on the right keywords. Hence it’s normal to bid highest for exact match keywords.

A Phrase match means that your ad shows if the Phrase you have put in appears somewhere in the customer search term.

A Broad match means your ad shows if the keywords put in by the customer are broadly similar to your keyword, your ad will show up.

An Broad Match keyword will normally get the most impressions (your ad will show up most often) but there will be a less good  match between the customer’s search and your product. So in theory, there should be a lower  conversion rate than with Exact Match keywords. Hence it’s normal to bid lowest for broad match keywords.  

WEEK FOUR and on 

Aim: to build out the long tail of keywords. 

But without killing the conversions as that will impact your ranking. 

Solution: do it in stages. 

Remember to bid highest on exact match keywords and lowest on broad match ones. 

Use 3rd party tools to gradually add keywords:

Google ad planner (keyword tool)- sign up for free with a gmail account. 

Übersuggest. Gives a lot of long tail keywords. 

Found Keyword Tool. Lets you construct long tail keywords from individual words. 

Product/keyword search tools (links):

Merchant Words

Google Trends (UK)

AMZTracker

All give ideas but all the data needs rigorously testing as per this process.

LINKS TO DANNY’S SPREADSHEETS: click here

SEE DANNY’S DETAILED NOTES HERE

Video explaining how to use Spreadsheet

WORKING ON EXISTING AMAZON ADS CAMPAIGNS

Download the search term report. 

Copy and paste into Danny’s spreadsheet. 

The spreadsheet will give the keywords a score and a suggestion of how much to bid up performing keywords and what is under performing to add as a negative.

There is a video to watch to get you up and running…

Danny also has a spreadsheet to help with product costing, it contains tabs for manufacturing, shipping, marketing, profit dashboard, sales forecasting, CBM calc for sea shipments and a pricing matrix for creating and price optimising bundles.

WHERE TO CATCH DANNY

Www.dannymcmillan.com

Danny is doing a presentation in Hong Kong after the Canton Fair. 

To connect with Danny, click on these links:

 Linkedin;

Twitter: @dannymac1000 

Facebook: Facebook

DANNY’S PARTING ADVICE:

Keep it simple. 

Build PPC cost awareness into product choice. 

For example, if you’re going to go to very competitive niche,  if you’re selling a product of say $12.99, you are basically doomed unless you source  the product for pennies because the PPC competition will be so intense.

Whereas if you select a product that you sell for over £40 and it is oversize, for example, there is a barrier to entry so the PPC will be extremely cheap. 

 If you download the new spreadsheet on pricing you will get an idea on the numbers.

Danny’s philosophy is to go where the puck is going, not where the puck  is at.

FOLLOW-UP Q & A EPISODE! 

Danny will do a follow-up Question and Answer on Amazon Ads in a future episode.

So if you have any questions in your mind, please get over to the Facebook group now by clicking here and leave your feedback about what questions you want me to put to Danny!

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on your iDevice.

For Android listeners – Download the Stitcher Radio app (free) and search for “Amazing FBA Podcast.”  Or, if you have already downloaded a podcasting client, follow the directions in the next sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask.

1

#31 Amazon Ads Specialist Danny McMillan Interview – PART ONE

This Episode, #31, was prompted by our very own Facebook members! They said in a survey that Amazon Ads were the area they most wanted expert help with. Danny McMillan responded by giving many golden nuggets to our listeners.

This is the first of two episodes containing this interview.

SHOW NOTES FOR EPISODE #31

WHERE TO CATCH DANNY

Doing a presentation in Hong Kong after the Canton Fair. 

Www.dannymcmillan.com

To connect with Danny, click on these links:

 Linkedin;

Twitter: @dannymac1000 

Facebook: Facebook

Danny’s background 

Had been looking at eBay. 

Realised Amazon FBA had everything he wanted in a business. 

Radio show on Kiss FM for 2 years at the turn of the noughties. 

Ran own record labels late ’90s/early 2000s. Creating an Amazon business has many similarities including working in a team.

In 2008, left music biz. Become MD of a tech startup for 2 years. Shut down in 2010 after £500K in investment. 

2012 head of digital at a ticketing company which had an exit. He used PPC to increase business and gain investor confidence. 

Danny’s specialist skills that he brings to  Amazon:

On page optimisation and SEO for ASIN

PPC/Amazon ads

Import/Export processes 

Why Amazon? 

You can bootstrap but it is easily scalable. 

In most start up companies; it’s about how fast you can resolve the customer’s problem before you run out of investor cash. This is a lot easier to do with just one web page (such as an Amazon product listing) and building out scale from there

There are various specialist roles in an amazon business. Danny was attracted to the marketing and SEO/Adwords side. 

Why are Amazon ads important?

Instant visibility esp when you have no sales history, no conversion history. 

It also helps ranking on Amazon for organic sales as a conversion history is built. 

Common issues

A lot of people do something like:

  1. Run an auto campaign 
  2. Give up on that
  3. Run manual campaign 
  4. Tweak something every day in an unstructured way. 
  5. Then they are basically lost! 

You need a clear strategy. 

LINKS TO DANNY’S SPREADSHEETS: click here

SEE DANNY’S DETAILED NOTES HERE

DANNY’s RECOMMENDED SIMPLEST ACTION SUMMARY:

Week 1. 

Create first auto campaign. 

End week 1: Cut and paste keywords into Amazon and check for relevance ;add negative exact keywords to the campaign that don’t fit your product criteria. 

If needed, tweak product page (title and back end keywords) but be mindful that wholesale changes can / will affect rankings

Week 2: 

add second auto campaign with higher bids

Week 3: 

create a bridge to manual campaign. 

Weeks 4+:

Use 3rd party tools to gradually add keywords:

DETAILS ON SETTING UP AMAZON ADS

WEEK ONE

Set up your first auto campaign. Aim: tuning or validating your listing and showing your listing to Amazon. 

Guidelines: £10 a day budget, 40 p per click bid. This varies by product category so only a starting point. You need / can define this yourself, be an experimenter….

If you get no impressions after two days, up the bid per click. 

After one week, run a keyword report. If you find irrelevant words, add them to your auto campaign as “negative exact match” keywords, which means they won’t bring up your advert. 

The aim of starting out with PPC is a “clean out” process. Basically you are finding the converting words and getting rid of irrelevant ones that waste clicks and money. It is NOT to get sales at first, although that is a good side effect!  The goal here is to play it long and reap the benefits.

WEEK TWO

if you are getting a lot of unrelated keywords showing up in the auto campaign, tune your listing. 

Tweak the title if needed. 

Careful with changing this later too much as it affects organic ranking. But at the beginning you haven’t much to lose. 

Also the back end Search Term Field (keywords; which are in the final tab in the product editing part of seller central). You usually have 5 fields for this, each 50 characters so total 250 characters. In some categories Amazon has rolled out 1000 chars to play with in the top line, we are still testing the effects of lines 2,3,4,5.

WEEK TWO

We are still just using auto campaigns. 

Danny has European auto campaigns in France, Spain and Italy and the ACoS is below 15% so it can work really well. But… Patience is the key here as you have to rough it out sometimes to get it under control.

Create a Second auto campaign for same product but with higher bids (far enough away to avoid the algorithm getting confused) . 

This may have some impact on first auto campaign. 

Bring  over exact match negative keywords from the first auto campaign. 

Aim: guide amazon’s algorithm to “get” your listing. 

Run your auto campaigns for about a month. 

Patience is important. 

More details in Part Two – next Episode!

LINKS TO DANNY’S SPREADSHEETS: click here

SEE DANNY’S DETAILED NOTES HERE

WHERE TO CATCH DANNY

Doing a presentation in Hong Kong after the Canton Fair. 

Www.dannymcmillan.com

To connect with Danny, click on these links:

 Linkedin;

Twitter: @dannymac1000 

Facebook: Facebook

HOW TO SUBSCRIBE TO THIS PODCAST

A podcast is a free downloadable audio show that enables you to learn while you’re on the go.  To subscribe to my podcast for free, you’ll need an app to listen to the show from.

For iPhone/iPad/iPod listeners – Grab your phone or device and go to the iTunes store and search “Amazing FBA”.

This will help you to download the free Podcasts App (produced by Apple) and then subscribe to the show from within that app.  Every time I produce a new episode, you’ll get it downloaded right on your iDevice.

For Android listeners – Download the Stitcher Radio app (free) and search for “Amazing FBA Podcast.”  Or, if you have already downloaded a podcasting client, follow the directions in the next sentence.

For podcast enthusiasts – If you already listen to podcasts and have a podcatcher that you prefer, the feed you’ll need to add is: http:// amazingfba.com/feed/podcast.

For those who don’t have a mobile device – You can always listen to the show by clicking the audio file at the top of this page.

If you have any queries, just go to www.amazingfba.com/ask.